<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Naresh Pentapati]]></title><description><![CDATA[Naresh Pentapati]]></description><link>https://nareshpentapati.hashnode.dev</link><generator>RSS for Node</generator><lastBuildDate>Tue, 03 Nov 2026 15:32:21 GMT</lastBuildDate><atom:link href="https://nareshpentapati.hashnode.dev/rss.xml" rel="self" type="application/rss+xml"/><language><![CDATA[en]]></language><ttl>60</ttl><item><title><![CDATA[Ten blue links or one answer? A fair look at classic search and AI answer engines]]></title><description><![CDATA[Both experiences are good at different jobs. The design work now is knowing which job the user is doing.]]></description><link>https://nareshpentapati.hashnode.dev/ten-blue-links-or-one-answer-a-fair-look-at-classic-search-and-ai-answer-engines</link><guid isPermaLink="true">https://nareshpentapati.hashnode.dev/ten-blue-links-or-one-answer-a-fair-look-at-classic-search-and-ai-answer-engines</guid><category><![CDATA[AI]]></category><category><![CDATA[ux design]]></category><category><![CDATA[search]]></category><category><![CDATA[Product Design]]></category><category><![CDATA[leadership]]></category><dc:creator><![CDATA[Naresh Pentapati]]></dc:creator><pubDate>Mon, 02 Nov 2026 04:58:05 GMT</pubDate><enclosure url="https://cdn.hashnode.com/uploads/covers/6ae415b63ffc5d22a89c2d3f/b21e4dd6-1ca8-4c57-8695-4eea69b4462a.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p>Picture a product designer on a Sunday evening, trying to work out whether paying off part of her home loan early will cost her a fee. She types the question into a search box the way she would ask a friend. A neat, confident paragraph appears at the top of the page. It explains the general rules, mentions a couple of conditions, and links three sources in small type.</p>
<p>She reads it, feels relieved, and then does something interesting. She opens her bank's website in a new tab, finds the loan terms, and reads the actual clause before she closes the laptop.</p>
<p>That small moment captures where search is right now. The answer helped her understand the territory in seconds. The ranked links, and the primary source behind them, helped her act with confidence. I have spent more than twenty years designing digital products, including a set of loan calculators, and I think this is one of the most useful experience questions of the year: which parts of a task should be answered, and which parts should be shown?</p>
<h2>How big the shift has become</h2>
<p>This is no longer an experiment on the side of the results page. Google said in June 2026 that <a href="https://blog.google/products-and-platforms/products/search/new-controls-website-owners/">AI Overviews has over 2.5 billion monthly active users and AI Mode has surpassed one billion monthly users</a>. On its <a href="https://abc.xyz/investor/events/event-details/2026/2026-Q2-Earnings-Call-2026-GgTAq7Is0z/default.aspx">Q2 2026 earnings call</a>, the company described AI Overviews and AI Mode coming together as "one seamless Search experience," and said these features were driving an incremental increase in overall queries.</p>
<p>So the question for design and product teams is not whether people will use answer engines. They already do. The question is what each model of search is genuinely better at.</p>
<h2>What the answer engine gets right</h2>
<p>The strongest case for the AI answer is effort. A classic results page asks you to open tabs, skim, and assemble the answer yourself. An answer engine does the synthesis for you and lets you ask a follow-up without starting over. Google's head of Search, Liz Reid, wrote in 2025 that <a href="https://blog.google/products-and-platforms/products/search/ai-search-driving-more-queries-higher-quality-clicks/">people are asking longer and more complex questions</a> with AI Overviews, and that for quick questions people may be satisfied without clicking further, much as they were with sports scores or knowledge panels.</p>
<p>That matches what I see in everyday use. For "explain this to me" and "help me compare these" questions, a good answer is a real improvement. It lowers the barrier for people who never learned how to phrase a search query, which is a meaningful accessibility gain on its own.</p>
<h2>What classic search still does well</h2>
<p>The ranked list has one quiet strength that is easy to undervalue: provenance is obvious. Every result is a source. You decide which voice to trust, and you can see several of them side by side.</p>
<p>When an answer sits on top, that checking step becomes optional, and behaviour shows it. In a <a href="https://www.pewresearch.org/short-reads/2025/07/22/google-users-are-less-likely-to-click-on-links-when-an-ai-summary-appears-in-the-results/">Pew Research Center analysis of browsing data from 900 U.S. adults</a> in March 2025, people clicked a traditional result on 8% of visits to pages with an AI summary, compared with 15% on pages without one. They clicked a link inside the summary on just 1% of visits, and ended their browsing session more often after a page with a summary.</p>
<img src="https://cdn.hashnode.com/uploads/covers/6ae415b63ffc5d22a89c2d3f/59762210-c067-4386-93d5-4bf290a8a042.png" alt="" style="display:block;margin:0 auto" />

<p>It is fair to read this data in more than one way. Google has said that <a href="https://blog.google/products-and-platforms/products/search/ai-search-driving-more-queries-higher-quality-clicks/">total organic clicks were relatively stable year over year and that click quality had increased</a>, and that people click through when they want to go deeper. Both things can be true. Fewer quick clicks may simply mean fewer wasted ones. From an experience standpoint, though, it does mean the answer itself now carries more responsibility.</p>
<h2>Where trust sits today</h2>
<p>People seem to sense that. A separate <a href="https://www.pewresearch.org/short-reads/2025/10/01/americans-have-mixed-feelings-about-ai-summaries-in-search-results/">Pew survey from August 2025</a> found that among U.S. adults who have seen AI summaries, 53% have at least some trust in the information, while only 6% trust it a lot. Accuracy is still a work in progress across the industry. An <a href="https://www.bbc.com/mediacentre/2025/new-ebu-research-ai-assistants-news-content">international study coordinated by the EBU and led by the BBC</a> in October 2025 found that 45% of AI assistant answers to news questions had at least one significant issue, with sourcing the most common problem. The same release noted some improvement over the BBC's earlier round of research.</p>
<p>None of this makes answer engines a bad idea. It tells us where the design effort should go.</p>
<img src="https://cdn.hashnode.com/uploads/covers/6ae415b63ffc5d22a89c2d3f/5065e29e-64fc-409a-b83a-42247ca2bb07.png" alt="" style="display:block;margin:0 auto" />

<h2>How I look at it as a leader</h2>
<p>When teams bring me an AI answer feature, I ask one question before anything else: what does the user do next? If the honest answer is "they act on it," for a loan, a medicine or a legal step, then the experience has to make the primary source easy to reach, not just technically present. If the answer is "they move on with their day," a concise summary is often the kindest design.</p>
<p>That is also a consulting conversation. Leaders sometimes want one experience for every query because it is simpler to roadmap. In my experience, users do not think in features. They think in tasks, and the same person can want an instant answer at 9 a.m. and ten tabs of evidence at 9 p.m.</p>
<h2>Practical takeaways</h2>
<ol>
<li><strong>Classify tasks before you pick a pattern.</strong> Separate quick facts, exploration and decisions. Answers suit the first two; decisions need visible sources.</li>
<li><strong>Design the citation as a feature.</strong> Put sources where the eye already is, label what each one supports, and make "check the original" a one-tap action.</li>
<li><strong>Show confidence and freshness.</strong> Dates, scope and "this may vary by provider" notes help users calibrate without reading the fine print.</li>
<li><strong>Keep the list one step away.</strong> For many users the ranked results are a safety net. Make the switch obvious.</li>
<li><strong>Measure the next action, not only the click.</strong> Track whether people completed their task correctly, not just whether they left the page.</li>
</ol>
<p>The designer in my opening story did not choose between old and new. She used the answer to understand and the source to decide. The best search experiences of the next few years will make that path feel natural for everyone.</p>
<hr />
<p><em>Naresh Pentapati is a design and product leader with more than 20 years in UX, product management and AI-enabled design. He writes about design, product, consulting and AI.</em></p>
]]></content:encoded></item><item><title><![CDATA[The pull request is the new design handoff]]></title><description><![CDATA[How AI coding tools are changing the way product teams ship, and why the human yes still matters. Picture a product designer on a Thursday afternoon. The…]]></description><link>https://nareshpentapati.hashnode.dev/the-pull-request-is-the-new-design-handoff</link><guid isPermaLink="true">https://nareshpentapati.hashnode.dev/the-pull-request-is-the-new-design-handoff</guid><category><![CDATA[Product Management]]></category><category><![CDATA[UX]]></category><category><![CDATA[Developer Tools]]></category><category><![CDATA[Design]]></category><category><![CDATA[AI]]></category><dc:creator><![CDATA[Naresh Pentapati]]></dc:creator><pubDate>Fri, 30 Oct 2026 04:03:32 GMT</pubDate><content:encoded><![CDATA[<p><em>How AI coding tools are changing the way product teams ship, and why the human yes still matters.</em></p>
<p>Picture a product designer on a Thursday afternoon. The feature she spent a month on went live on Monday. It works, and customers are using it. But the card spacing is slightly off, the loading animation feels stiff, and the empty state she designed never made it in. She files three tickets, attaches annotated screenshots, and posts a friendly note in the team channel. Everyone agrees the fixes matter. Everyone is also busy with the next release. Six weeks later, the tickets are still open.</p>
<p>Most people who build digital products will recognise that story. I have lived some version of it many times over more than twenty years in UX, product and AI-led design. For most of that time I treated the gap between what we designed and what we shipped as a cost of doing business. This year, I have watched that gap start to close in a way I did not expect.</p>
<h2>A shift in how products get built</h2>
<p>AI coding tools are no longer only for engineers. Designers and product managers are opening real codebases in AI-assisted editors, asking an agent to explain how a screen is built, making a small change, and proposing it for review.</p>
<p>Atlassian described this clearly in a <a href="https://www.atlassian.com/blog/ai-at-work/designers-workflow-for-shipping-code">post about their designers' workflow</a>. A designer noticed that a visual effect in a desktop app had shipped short of its intent. Instead of producing another round of specs, she opened the repository with an AI agent, tuned the effect against the running app, and opened a pull request for engineers to review. Their working rule is simple and wise: always create a pull request, never merge directly.</p>
<p>That rule is the heart of the shift. The handoff has not disappeared. It has moved from a design file attached to a ticket to a pull request with a diff, a preview and a reviewer. Communities like <a href="https://www.intodesignsystems.com/vibe-coding">Into Design Systems</a> are now teaching designers this kind of hands-on "vibe coding" as a practical skill rather than a novelty.</p>
<img src="https://cdn.hashnode.com/uploads/covers/6ae415b63ffc5d22a89c2d3f/4143bbbd-09b7-4bed-a9a7-44c34ed4a278.png" alt="Before and after: the spec handoff compared with the pull-request flow" style="display:block;margin:0 auto" />

<h2>Old and new, compared fairly</h2>
<p>The spec handoff was not a mistake. It served teams well for a long time, and in many situations it still does. The fair question is which approach suits which kind of work.</p>
<table>
<thead>
<tr>
<th></th>
<th>Figma-spec handoff</th>
<th>Pull-request flow</th>
</tr>
</thead>
<tbody><tr>
<td><strong>What works well</strong></td>
<td>Clear separation of roles. Engineers keep full ownership of the code. Specs are easy for anyone to read and comment on. Strong for new features and big structural changes.</td>
<td>Intent becomes exact, because a change in code means one thing. Polish no longer waits in a queue. Designers learn how the live product is really built. Review happens on something you can run and see.</td>
</tr>
<tr>
<td><strong>Where it struggles</strong></td>
<td>Interpretation gaps between picture and product. Small fixes carry the same coordination cost as large ones. Quality details often wait behind feature work.</td>
<td>Agents can produce large changes that touch more than intended. Designers new to a codebase may miss side effects. Review load can grow quickly for engineering. Needs clear guardrails before it scales.</td>
</tr>
<tr>
<td><strong>Best suited to</strong></td>
<td>New flows, architecture decisions, cross-team features</td>
<td>Visual polish, tokens, copy, interaction details, single components</td>
</tr>
</tbody></table>
<p>In my experience, the healthiest teams will use both. Specs remain the right tool for shaping new ideas. Pull requests become the right tool for protecting quality once the idea is real.</p>
<h2>What it means for the people using the product</h2>
<p>It is easy to talk about this only as a productivity story. I think the more important story is what users feel.</p>
<p>Users never see our handoff process. They see the result. They notice when a button feels sluggish, when an error message is confusing, or when a screen looks unfinished on a smaller phone. These details shape trust far more than most roadmaps admit, and they are exactly the details that used to wait longest.</p>
<p>When the person who cares most about a detail can propose the fix directly, those small moments get attention sooner. Over months, that adds up to a product that feels considered. The reverse is also true. If teams move fast without care, users will feel that too. Speed only helps the experience when quality checks keep pace.</p>
<h2>Guardrails that make it work</h2>
<p>The teams doing this thoughtfully share a few habits. They keep changes small and contained, so a reviewer can understand them in minutes. They write down rules for the agent, such as what it must never touch in their codebase. They ask for evidence, not just code. Guides like <a href="https://docs.plannotator.ai/learn/code-context/ai-coding-agent-handoff">Plannotator's agent handoff notes</a> suggest that a good handoff states what was requested, what changed, what was checked and what remains uncertain. And they route by risk. A colour token can be approved on evidence, while anything touching payments, data or permissions goes to a named engineer. The <a href="https://developertoolkit.ai/en/workflows/ship/">Developer Toolkit shipping workflow</a> makes a similar case for structured review before anything reaches production.</p>
<h2>The leadership view: keep a human yes at the end</h2>
<p>As a leader, this is where I spend most of my attention. AI agents can make the work faster, but they cannot own the outcome. Someone still has to look at the change, understand its effect on users, and say yes.</p>
<p>That human yes is not a formality. It is where judgement, accountability and craft meet. It protects the people using the product, and it protects the trust between design and engineering. A team that keeps that moment meaningful can adopt new tools with confidence.</p>
<p>If I were starting this with a team this quarter, I would keep it simple. Choose one product area and let a few designers ship polish fixes through pull requests for a month. Agree with engineering on a short template for those pull requests. Give review time a name and a budget, so it does not quietly compete with everything else. Then compare how long quality issues used to wait with how long they wait now.</p>
<h2>My take</h2>
<p>Tools will keep changing, and the goalposts will keep moving. What I find encouraging is that this shift brings design and engineering closer rather than replacing either. Designers learn the real system. Engineers get clearer, smaller proposals to review. Users get the version the team actually intended.</p>
<p>For most of my career, the handoff was the place where quality slowly faded. I believe it can now become the place where quality is defended, as long as we keep a human yes at the end of it.</p>
<p><em>Naresh Pentapati writes about design, product and building with AI. More at</em> <a href="http://www.nareshpentapati.in"><em>www.nareshpentapati.in</em></a><em>.</em></p>
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